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Medical Packaging Design: Function, Trust & Brand Impact

Until a few years ago, little attention was paid to the design of prescription products. The focus was on functionality and hygiene. However, this has changed with the rise of generic drugs — copies of the original medicines that contain the same active ingredient but are usually sold at a lower price — and with patients becoming more empowered. The First Moment of Truth (FMOT) – the first decisive moment when the customer comes into contact with the product and makes a purchasing decision – now often takes place at the pharmacy counter, making packaging increasingly important.

For ethical products, design has so far been minimalist: a high proportion of white, clear typography, and a prominently displayed brand logo and product name. However, competition from generics has led to these packages now needing to place greater emphasis on attention and brand presence. This presents a challenge for design agencies: they must combine medical expertise and trust with an appealing, eye-catching design.

OTC products must stand out against numerous other products on the pharmacy shelf. Here, packaging design plays a decisive role. It must attract attention while also conveying credibility. A design that appears too clinical can unsettle customers, while one that is too emotional can have the same effect.

A consistent design across a product line or an entire range can generate significant attention. This helps clearly differentiate the brand from its competitors and builds customer trust.

A packaging design relaunch aims to increase attention and attract new customers without losing existing ones. A successful relaunch maintains recognizability while simultaneously conveying modernity and quality. Examples such as Aspirin and Wick show how this can be successfully achieved.

We were able to demonstrate our expertise with the relaunch of the Hansaplast brand. The goal was to modernize the brand and convey greater quality and competence without losing recognizability. The redesign of the “Foot Expert” range and the ABC heat patches are also among our successful projects.

“Our team is very happy and excited, as every day we see trends in the magazines that match exactly what we have for our coloured plasters. Your trend analysis was spot on – thank you!”
Janice Hyungyoon Han
International Junior Category Manager, Beiersdorf

The nutritional supplements market is growing rapidly, and with it the importance of packaging design. Here, a balance between medical credibility and vibrant, eye-catching design is essential. Our work for LR Health & Beauty Systems demonstrates how creative designs with clear benefit communication can be successfully implemented.